1. About this policy
This Privacy Policy explains how personal information may be collected, used, disclosed and protected when you interact with Bringiit through our website, customer application, Shopper application and related local-shopping services.
Bringiit UK Ltd operates in the United Kingdom. The applicable contracting and data-controlling entity for services in other markets should be identified in the relevant local terms or onboarding information.
2. Information we collect
Depending on how you use Bringiit, information processed may include:
- First name, mobile number and account verification details.
- Delivery addresses, saved locations and location information where permission is provided.
- Shopping requests, basket contents, order history and delivery instructions.
- Payment transaction references, authorisation status, refunds and payment-related records.
- Customer support requests, feedback and communications.
- Device information, app diagnostics, security logs and technical usage information.
- For Shoppers and participating shops, onboarding details, eligibility documentation, identity-verification results, business details and payout information where required.
3. How information is used
We process information as necessary to provide and improve local shopping and delivery services, authenticate accounts, manage orders, connect customers with eligible Shoppers, facilitate payments, respond to support requests, detect fraud, maintain platform security and meet legal obligations.
Where required by applicable law, processing is based on contractual necessity, legal obligations, legitimate interests or consent. Consent may be withdrawn where consent is the applicable basis.
4. Location information
Bringiit uses delivery locations to identify relevant local shops, determine service availability and support order fulfilment. Precise device location is requested through device permissions where applicable. Users may manage location permissions through their device settings, although some location-dependent functionality may then be unavailable.
During active delivery, location information from a Shopper may be used for assignment, dispatch, navigation and order tracking, subject to the app's implemented permissions and settings.
5. Payments
Payment processing may involve authorised payment service providers. Bringiit may receive payment references, transaction status, amounts and related records needed to manage orders, adjustments, refunds and disputes. Payment card information is handled according to the arrangements with the relevant payment provider.
6. Identity and eligibility verification
Shopper and shop onboarding may require identity, eligibility, business or right-to-work checks where applicable. Verification may involve specialist providers. The categories of information shared and applicable retention arrangements depend on the verification service and legal requirements.
7. Sharing information
Information may be shared where necessary with eligible Shoppers, participating shops, payment processors, verification providers, communications providers, hosting and technical service providers, professional advisers and public authorities where legally required.
Information is shared for relevant operational purposes, subject to applicable legal requirements and contractual safeguards.
8. International processing
Bringiit operates across the United Kingdom and India. Where personal information is transferred internationally, appropriate legal transfer arrangements and safeguards must be applied as required by the relevant data protection laws.
9. Retention
Personal information is retained only for as long as reasonably necessary for its relevant purpose, including account administration, fulfilment, payment reconciliation, fraud prevention, dispute handling and compliance with legal obligations. Retention periods vary according to the information and applicable requirements.
10. Your privacy rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, portability or objection to certain processing, and to withdraw consent where applicable. Some requests may be subject to legal exceptions or mandatory retention requirements.
To make a privacy request, contact Bringiit using the contact details below. We may need to verify your identity before fulfilling a request.
11. Security
Bringiit uses technical and organisational measures intended to protect information against unauthorised access, loss and misuse. No electronic system can guarantee absolute security.
12. Children
Bringiit's shopping and delivery services are not specifically directed towards children. Age and eligibility requirements may apply to accounts, Shopper participation and particular services.
13. Third-party services
Bringiit may use external services for payment processing, communications, identity checks, maps, hosting and other functions. Those providers may also process information under their own applicable privacy notices.
14. Changes to this policy
We may update this policy when our services, providers or legal obligations change. The effective date shown above identifies the published version.
15. Contact
Bringiit UK Ltd
Website: https://bringiit.com
Privacy enquiries: privacy@bringiit.com